Enjoy our assured quality of customer service

Helpdesk Support

Get your help desk managed by Our cPanel certified admins. We will be available for 24x7 and will be providing technical support for Level I-III issues via helpdesk. We also offer pre-sales support.

Plans types:

Ticket based

Plan is based on number of tickets that we work on. The starter plan is 20 L1, 10 L2 and 10 L3 with each ticket pricing at $2.


  • Charges only for the tickets used
  • Guaranteed 30 minutes response time
  • Average 6 hours resolution time
  • 24 x 7 x 365 Support
  • Unlimited Servers / Domains
  • Livechat Support (Addon)

Server Based1

Plan is based on number of servers. The starter plan is $129.00 per month per server with unlimited Helpdesk tickets.


  • 24/7 Support
  • Guaranteed 30 minutes response time
  • Average 6 hours resolution time
  • Pre-Sales Support
  • Unlimited Tickets
  • Livechat Support (Addon)


Technical support
  • 24x7 support
    Yes! We mean it. We are available on a 24x7 basis and ready to handle any of the support queries.
  • 20 min response time
    We ensures a response time that is below 20 minutes for the tickets or mails that are raised by the clients.
  • cPanel Certified Admins
    All of our techs are cPanel certified admins and also they all have minimum of one year experience in webhosting industry.
  • L1 L2 L3 ticket levels supported
    Our techs are capable of handling all levels of technical issue arising in your servers. Ideally our techs handle every issues as L1 !
  • Basic pre-sales questions handled
    We can handle the pre-sales queries if needed and we will escalate the billing and sales tickets to corresponding departments as after providing a initial response.
  • Unlimited tickets
    Since the plan is based on the number servers, we handles n number of tickets and you only need to pay the fixed monthly price for the plan irrespect of the number of tickets we handled.
  • Unlimited domains
    We handles almost every issues that arises in the server irrespective of the number of domains hosted in the server.